Coronavirus (COVID-19) Travel Planning

We understand that many people are concerned about how the Coronavirus (COVID-19) could affect their travel plans.

IMPORTANT INFORMATION

The Government of Canada recently announced further travel restrictions and entry requirements in an effort to prevent further introduction and transmission of COVID-19 in Canada.  The government and Canada’s airlines have agreed to suspend all flights to and from Mexico and Caribbean countries until April 30, 2021.

In addition to proof of a negative pre-departure test, Transport Canada will expand the existing international flight restrictions which funnel scheduled international commercial passenger flights into four Canadian airports: Montréal-Trudeau International Airport, Toronto Pearson International Airport, Calgary International Airport, and Vancouver International Airport. The new restrictions will include scheduled commercial passenger flights arriving from the United States, Mexico, Central America, the Caribbean and South America, which were exempted from the previous restriction.

For travellers arriving to Canada by land, as of February 15, 2021, all travellers, with some exceptions, will be required to provide proof of a negative COVID-19 molecular test result taken in the United States within 72 hours of pre-arrival, or a positive test taken 14 to 90 days prior to arrival. In addition, as of February 22, 2021, travellers entering Canada at the land border will be required to take a COVID-19 molecular test on arrival as well as toward the end of their 14-day quarantine.

All travellers arriving to Canada by air, as of February 22, 2021, with some exceptions, will be required to take a COVID-19 molecular test when they arrive in Canada before exiting the airport, and another toward the end of their 14-day quarantine period. With limited exceptions, air travellers, will also be required to reserve, prior to departure to Canada, a 3-night stay in a government-authorized hotel. Travellers will be able to book their government-authorized stay starting February 18, 2021. These new measures are in addition to existing mandatory pre-boarding and health requirements for air travellers. Visit the Government of Canada website for more details.

Air travellers 5 years of age or older will be required to present a negative COVID-19 test result to the airline prior to boarding international flights bound for Canada. The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test and must be taken within 72 hours prior to the traveller’s scheduled departure to Canada. Visit the Government of Canada website for full details.

As part of Canada's efforts to reduce the spread of COVID-19 and prevent importation, all travellers are required to provide contact and quarantine information prior to and after entry into Canada. Whether arriving by land or air you will be required to submit mandatory travel and contact information, including a suitable quarantine plan, electronically via ArriveCAN. You must submit your information before crossing the border or boarding a flight.

You can register using ArriveCAN online or download the ArriveCAN mobile app, which is available for iOS and Android devices in their respective app stores.

We recommed you check the latest government advice

Government of Canada’s Travel Advice and Advisories

World Heath Organization

Detailed map of the spread of the virus

We’re here to help with any travel related questions. As you’ll appreciate, we are receiving a lot of enquiries right now. In addition, airlines, hotels and other travel partners are continually reviewing their policies as the situation develops.

Contact us if you are due to travel within the next two weeks and need to change or cancel your booking.

Before you travel

  • Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website
  • Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
  • Check your travel insurance policy to see if changes and cancellations can be covered.
  • To check the travel insurance benefits on your Card and to view the Certificates of Insurance, please visit our Insurance Page.
  • For more information on how travel insurance coverage can be affected by COVID-19, visit the RSA FAQ page.
  • If you would like to make a claim online, please visit the RSA claims portal. Once submitted, you can also track the status of your claim through the portal.
  • If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
  • To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel.

Air bookings

1.    Find out if your airline has issued a policy on change and cancellation fees. You’ll find your airline in the menu below.

2. Have some alternative dates to hand in case you need to rebook. Before rebooking, check the airline’s latest policy as it may have recently changed. If your airline has not issued a policy, we can still help. Contact us via Live chat or Travel Support.

Hotel Bookings

We’re here to help. The steps outlined below can help direct you in changing or cancelling an existing hotel booking made with American Express Travel. Please note charges may apply to changes or cancellations.

  1. To check whether charges apply, review your hotel booking confirmation email. The email should include the hotel’s change/cancellation policy.

  2. If your booking is not covered by the hotel’s usual policy, please check if the hotel has a COVID-19 policy in place that will let you change or cancel without charge. Select your hotel brand from the menu below to check if a policy has been issued. Please be aware that hotel waiver policies are only applicable to hotels booked via our Fine Hotels and Resorts (FHR) or The Hotel Collection (THC) programs and do not apply to prepaid hotel bookings.

    For assistance with changes or cancellations on prepaid hotel bookings, please contact us via Travel Support.

  3. Once you have selected your hotel brand, please double check that the page you are viewing is the hotel brand where you have made your hotel booking and not a third party travel website. This will allow you to get detailed and accurate information on the hotel waivers.

Car Rental bookings

We're here to help. We're monitoring our suppliers' policies as they change on a daily basis. If you need to change or cancel your booking:

  • Contact us via Live Chat or Travel Support and our dedicated team will be on hand to help you.