Coronavirus (COVID-19) Travel Planning

We understand that many people are concerned about how the Coronavirus (COVID-19) could affect their travel plans.

We recommend you check the latest government advice

Government of Canada’s Travel Advice and Advisories

World Heath Organization

Detailed map of the spread of the virus

We’re here to help with any travel related questions. As you’ll appreciate, we are receiving a lot of enquiries right now. In addition, airlines, hotels and other travel partners are continually reviewing their policies as the situation develops.

Contact us if you are due to travel within the next two weeks and need to change or cancel your booking.

Before you travel

  • Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website
  • Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
  • Check your travel insurance policy to see if changes and cancellations can be covered.
  • To check the travel insurance benefits on your Card and to view the Certificates of Insurance, please visit our Insurance Page.
  • For more information on how travel insurance coverage can be affected by COVID-19, visit the RSA FAQ page.
  • If you would like to make a claim online, please visit the RSA claims portal. Once submitted, you can also track the status of your claim through the portal.
  • If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
  • To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel.

Air bookings

1.    Find out if your airline has issued a policy on change and cancellation fees. You’ll find your airline in the menu below.

2. Have some alternative dates to hand in case you need to rebook. Before rebooking, check the airline’s latest policy as it may have recently changed. If your airline has not issued a policy, we can still help. Contact us via Live chat or Travel Support.

Hotel Bookings

We’re here to help. The steps outlined below can help direct you in changing or cancelling an existing hotel booking made with American Express Travel. Please note charges may apply to changes or cancellations.

  1. To check whether charges apply, review your hotel booking confirmation email. The email should include the hotel’s change/cancellation policy.

  2. If your booking is not covered by the hotel’s usual policy, please check if the hotel has a COVID-19 policy in place that will let you change or cancel without charge. Select your hotel brand from the menu below to check if a policy has been issued. Please be aware that hotel waiver policies are only applicable to hotels booked via our Fine Hotels and Resorts (FHR) or The Hotel Collection (THC) programs and do not apply to prepaid hotel bookings.

    For assistance with changes or cancellations on prepaid hotel bookings, please contact us via Travel Support.

  3. Once you have selected your hotel brand, please double check that the page you are viewing is the hotel brand where you have made your hotel booking and not a third party travel website. This will allow you to get detailed and accurate information on the hotel waivers.

Car Rental bookings

We're here to help. We're monitoring our suppliers' policies as they change on a daily basis. If you need to change or cancel your booking:

  • Contact us via Live Chat or Travel Support and our dedicated team will be on hand to help you.